Limited time only: FREE shipping on all orders!

Where is my order?
Please log in to your account to track your order. If you would like extra assistance, please email bark@bellabeau.net

Do I have to set up a user account in order to buy products at www.bellabeau.net?
No, you don't have to set up an online user account in order to place an order with Bella & Beau. However, creating a user account has several advantages, including:
• Speeding up online shopping by storing your personal information
• Viewing the status of your order at any time

All personal information provided while registering is protected by your personal password. By registering, you can easily place orders in the Online Shop.
Register by going to the Join link at the very top of the website.

How do I change details in my account?
To change details in your account, go to My Account link at the top of the website. This will redirect to where you can change your personal information, address details, and view your orders.

I forgot my password. What can I do?
To retrieve your password, please click Login at the top of the website. You will be prompted to enter your email information and submit. We will email you a link to reset your password.

Can I order by phone?
Yes. You can call 612-567-2020. We’re available by phone Monday through Friday, 9am-5pm CST.

We do recommend ordering via website as this is set up for ease of order. You can also create an account to help you manage purchases and other details.

How secure is my payment?
Shopify includes an SSL certificate that uses industry standard 128 bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.

In order to accept Visa, MasterCard, and other credit cards, the ecommerce hosting provider must be PCI compliant. Shopify is certified Level 1 PCI DSS compliant. This compliance extends to all online stores powered by Shopify.

Shopify and Bella & Beau are both very serious about security. Shopify has invested significant time and money to certify that they are PCI compliant. From annual on-site assessments validating compliance to continuous risk management, we work hard to keep credit card and other sensitive data secure. Learn more about PCI compliance.

How is Bella & Beau protecting my personal data?
All communication is encrypted, preventing any third parties from viewing your personal information. This is symbolized by the lock symbol in the corner of your browser window. 

How can I get in touch with Bella & Beau?
We are happy to assist you with any inquiry you might have. You will find the contact details in our Contact Us area. You can also reach us via the following avenues:

Email: bark@bellabeau.net.
Phone: 612-567-2020 (Monday-Friday, 9am-5pm CST)
Address: PO BOX 251082 | St. Paul, MN | 55125

Is there a Bella & Beau email that I can subscribe to?
Yes! We’d love to have you as part of our community. Please visit the footer of the website and enter your email. You will then receive an email in your inbox to verify that you have subscribed. Once you have completed the instructions to add to email, you will begin receiving our emails. We promise to send you what we believe to be relevant and interesting. We do not sell your information or use it for any purposes outside of Bella & Beau.

Which payment options do you offer?
We accept Visa, Mastercard, American Express, and Discover as methods of payment. Please select the appropriate credit card during the payment process and fill in the required credit card information. Your credit card will only be debited once your order has been confirmed.

The item I want to purchase is currently not available. What can I do?
We apologize that the product you want to purchase is currently not available. Our Online Shop is replenished often, so please come back soon to see if your product is back in stock. You may also contact us to see if we have any available somewhere else.

I have a specific question about your products and/or Bella & Beau in general. Whom should I ask?
No problem, we look forward to hearing from you!
Please contact our Customer Service Team at bark@bellabeau.net with your inquiry. And if possible, please note style name and number. We will be happy to answer your questions.

How do I care for my jewelry?
Our beads and charms are treated to resist tarnishing but sometimes they do need a quick touch-up. To do this, we recommend using a simple silver polishing cloth.Do not use liquid silver polish as it removes the oxidization, which is part of the design.

Though our jewelry is designed to withstand the normal wear of you and your dog, it is recommended that you remove your jewelry before coming into contact with hot tubs and swimming pools, as exposure to harsh chemicals can alter the appearance of your Bella & Beau products.